Making a Complaint
What can I complain about?
Making a complaint is speaking up about something you are not happy with or you do not like.
We welcome complaints because they help us to improve our services and sort out problems.
You can read our full Complaints Policy and Procedure here:
Here are some of the things you might want to complain about:
- People – how employees, volunteers or other people in IST talk to you and treat you.
- Support – are you getting what you need?
- Information – have things been explained to you so that you understand?
- Accommodation – are there any problems?
How do I complain?
Tell someone as soon as possible. This may help to get your problem sorted out quickly.
Think about what you want to say:
- What happened?
- When it happened?
- Where it happened?
- Who you are complaining about?
- What you want to happen to make things better?
Who do I tell?
- Your Support Worker
- The Manager
- Anyone who works at IST
Or you can also tell someone else that you trust, such as a family member, friend, advocate (someone who will speak on your behalf).
They can help you get in touch with the people you need to complain to.
You can also tell us what you are unhappy about by:
- Calling us on 0113 322 7737
- Speaking to someone in person at our head office.
- Emailing us at enquiries@istyss.com
- Writing a letter to: IST Resourcing Ltd, 44-60 Richardshaw Lane, Pudsey, Leeds. LS28 7UR
- Using our web contact form.
